Support

We answer sales questions and provide support via online chat

Alternatively you can call us via telephone
+ 1 587 435 3278 for Canada & USA
+ 44 (0) 1702 680 278 for the UK & Europe.

by or email (click here)

or via the Ticket Support Centre.

The recommended support procedure is to setup a ticket by clicking here Ticket Support Centre
This enables a paper trace of your support issue to be logged making it quicker and easier for us to stay in contact with you.*

*Please note that the ticket support centre is only available to existing customers.  If you are looking to speak to sales or have a question please use our contact form

Support & Maintenance Contracts

Website Support & Updates Contract
Need new email accounts setup or have locked yourself out of your website? Don't have time to carry out updates to your website?
No problem, we have you covered!

Level 1 

$300 per month per website and includes
Priority support (Response within 4 hours to your request) and up to 2 hours of updates per month again via our priority response time of 4 hours.

Level 2
$600 per month per website and includes
Priority support (Response within 4 hours to your request) and up to 6 hours of updates per month again via our priority response time of 4 hours.

Level 3
$900 per month per website and includes
Priority support (Response within 4 hours to your request) and up to 10 hours of updates per month again via our priority response time of 4 hours.

Custom
We can also customize a package to fit your requirements.  Custom Website Support Contracts Calgary for details

Online Support Status:

Live Help

Remote Desktop Support

remote-view

Sometimes it is just easier for us to connect to your computer and fix your issue. To setup a remote support session please contact us via email or the Online chat support. We will provide you with a code for your session and then hit the button below.

Join Remote Session